Volume V — Legal
Privacy Policy
Velixa Health respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
We may collect your name, phone number, email address, location, patient care requirement, and basic health-related information that you voluntarily share through phone, WhatsApp, email, or website forms.
How We Use Your Information
We use your information to understand your service requirement, respond to your enquiry, arrange home healthcare services, provide support, confirm appointments, and share service-related communication.
Health Information
Any medical or patient-related information shared with Velixa Health is used only for service coordination and care planning. We do not sell or misuse patient information.
Sharing of Information
We may share necessary details only with relevant healthcare professionals or service staff for fulfilling your requested service. We do not sell your personal data to third parties.
WhatsApp and Calls
By contacting us through phone, WhatsApp, email, or website forms, you agree that Velixa Health may contact you regarding your enquiry or service request.
Data Security
We take reasonable steps to protect your personal information. However, no digital communication method is completely secure, and users should avoid sharing unnecessary sensitive information online.
Emergency Disclaimer
Velixa Health is not an emergency medical service. In case of serious symptoms, medical emergency, breathing difficulty, severe bleeding, chest pain, stroke symptoms, or critical illness, please contact the nearest hospital or emergency ambulance service immediately.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page.